You may be thinking that your small business phone system does not have to be that advanced, but that is a mistake. You phone system should be able to serve you well for the next few years. It means that if your business expands in the coming years, your phone system should be capable of fulfilling all your needs. Therefore, it is important to take some time and compare available options to select a phone with the right set of features. Here are some special features that you may benefit from in the near future.
Even if you think your small business can survive without this feature, it is still a good idea to have this feature in your phone system. If you do not require it now because of a limited number of employees, you might need it in future with the expansion of your business. With this feature, you can enable multiple extensions to connect with each other for multi-person discussion. In case you are interested in having this feature in your small business phone system, you need to know exactly how many lines you can include in the conference. Keep in mind that some phone systems have conferencing feature, but it allows you to connect only two additional callers.
When interested in conferencing features, you need to pay attention to some other factors as well. For instance, the sound quality should not be deteriorated when using conferencing features. Therefore, it is important to check the sound quality in advance. The quality should be loud and clear on the speaker as well as on the microphone. A compromised sound quality will keep all the participants from hearing each other clearly.
Whatever the size of your business, you can always benefit from the ‘Hunt Group’ feature. It is useful feature for important inbound calls, such as customer service and sales inquiries. With this feature, you can ensure that certain calls do not go to the voicemail directly. You can configure hunt groups as per your own preferences and ensure that important incoming calls are routed to the available extension in a seamless way. You can have several local extensions in place to ensure that the incoming calls go the next available extension if the first extension is not free. It ensures that your important customers do not have to wait or go through any hassle to connect with your business representatives.
In addition to these important features, you need to check the availability of some other basic yet important features. For instance, your small business phone system should allow you to select a hold message or hold music to make it less annoying for your customers to wait until someone answers the call. Similarly, microphone muting is a useful feature, especially if your business involves making several conference calls. Moreover, you may want to check the availability of speed dial and redial. Call forwarding is an equally important feature to have in your small business phone system. So, check the availability of all these features before you take the plunge!